The SharkNet Enterprise Maintenance and Support Program provides corporate users of Wireshark with a viable, expert channel for maintenance and technical support, along with umbrella coverage for Shark Distributed Monitoring System (SDMS) elements, CACE Pilot (local), WiFi Pilot, AirPcap, and TurboCap.
The SharkNet Enterprise Maintenance and Support Program is designed for corporate users who:
- Wish to utilize the Wireshark open source analyzer to deliver outstanding network and packet diagnostic functionality at no cost, but have been unable to do so without a support mechanism in place.
- Wish to make Wireshark a company standard, and therefore need to acquire a maintenance and support program that complies with their corporate procurement and deployment policies.
- Seek well-defined paths to resolve Wireshark technical problems.
- Own one, some, or all of Shark Distributed Monitoring System (SDMS) elements, CACE Pilot (local), WiFi Pilot, AirPcap, and TurboCap products, and want easy, comprehensive, and affordable support coverage for all of them.
SharkNet Enterprise Maintenance and Support Program Benefits
- Minimize Cost, Maximize Network Performance. Sensible, affordable maintenance and support fees for Wireshark, the world's most widely-used analyzer, and all CACE products.
- One Annual Fee Covers All. Purchase SharkNet coverage for Wireshark today, then buy SDMS, CACE Pilot or AirPcap in 90 days and they are covered under the original SharkNet support license purchase for the remaining 9-month effective support period. Add TurboCap 6 months from then and it’s covered for the final three months of the annual support program as well.
- Faster Access to Support Resources. Access to the CACE Technologies' Web-based support interface -- no more waiting for a forum-based response, netting faster time-to-fix for networking issues.
- Direct Access to Engineering Resources. First-level support delivered by world-class, motivated, and knowledgeable Wireshark engineers resulting in speedy resolution of Wireshark feature and use-related issues.
- Wireshark Maintenance. Update support for Wireshark Official Releases.
- Wireshark Build Environment. Assistance with Wireshark protocol dissector and plug-in creation through the SharkNet Windows-based build environment.
SharkNet Program Support Levels
SharkNet Basic
Designed for the enterprise user and includes:
- Umbrella Policy for Wireshark, Shark Distributed Monitoring System (SDMS) elements, CACE Pilot (local), WiFi Pilot, AirPcap, and TurboCap for a single individual.
- Access to CACE Technologies' Web-based SharkNet support interface for trouble ticket entry.
- Automatic notification and access to Wireshark Official Release updates.
- Next business-day response.
SharkNet Premium
Designed for the enterprise user and includes:
- Umbrella Policy for Wireshark, Shark Distributed Monitoring System (SDMS) elements, CACE Pilot (local), WiFi Pilot, AirPcap, and TurboCap for a single individual.
- Access to CACE Technologies’ Web-based SharkNet support interface for trouble ticket entry.
- Automatic notification and access to Wireshark Official Release updates.
- Assistance with Wireshark dissector and plug-in development.
- Ability to influence Wireshark development priorities.
- Same business day response.
SharkNet Site License
Corporate site licenses are offered to Wireshark user populations within a specific enterprise. Site license support agreements require a specified number of designated points-of-contact through which support requests can be made by the population at large.
SharkNet Site Licenses include:
- Umbrella Policy for Wireshark, Shark Distributed Monitoring System (SDMS) elements, CACE Pilot (local), WiFi Pilot, AirPcap, and TurboCap for an entire enterprise or organization delivered to a specific number of named individuals within that organization.
- Access to CACE Technologies’ Web-based SharkNet support interface for specified individuals for trouble ticket entry.
- Automatic notification and access to Wireshark Official Release updates.
- Assistance with Wireshark dissector and plug-in development.
- Ability to influence Wireshark development priorities.
- Same business day response.
SharkNet Pricing
Individual Pricing
SharkNet Basic, single user |
$599 USD |
SharkNet Premium, single user |
$1,199 USD |
Site License Pricing
SharkNet Premium Site License I, 5-8 users |
$5,500 USD |
SharkNet Premium Site License II, 9-15 users |
$9,500 USD |
SharkNet Premium Site License III, 16-25 users |
$17,500 USD |
Request Site License Information »
Basic and Premium Single user levels are single-seat licenses for a single registered individual within a specified organization. A site license provides premium level access to both on-line and live support venues for an entire organization, but specific points of contact must be designated within that organization to serve as conduits for that support. That is, there must be a finite, named number of people contacting CACE for support rather than many unspecified points of contact. Annual renewal costs for a site license are 15% of the original site license cost.
SharkNet Annual Renewal Fees
SharkNet Basic, single user |
$120 USD |
SharkNet Premium, single user |
$960 USD |
SharkNet Premium Site License I, 5-8 users |
$1,100 USD |
SharkNet Premium Site License II, 9-15 users |
$1,425 USD |
SharkNet Premium Site License III, 16-25 users |
$2,620 USD |
CACE Technologies' Web-based Support Interface
CACE Technologies' Web-based support interface provides the SharkNet user with a password-protected interface for submitting support requests and for tracking the progress of these requests. Access to the SharkNet user interface is obtained by logging into your CACE Technologies' account. Once logged in, those users who are associated with a SharkNet program will be provided a link to the SharkNet user interface.
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Password-protected interface for submitting support requests. |
It is possible to upload files along with new ticket. |
The SharkNet subscriber can also view the status of previously submitted tickets. |
Clicking on a specific ticket will provide the user with the complete history of the progress of the selected ticket. |
The SharkNet user interface provides two basic functionalities -- Viewing Tickets and Submitting New Tickets. When submitting a new ticket, the user assigns a Priority, provides Configuration Information and then describes the problem. It is also possible to Upload Files along with the submission of the ticket. Once the information has been provided, the user clicks on the Submit button, and the ticket is forwarded to a Wireshark support engineer at CACE Technologies.
Wireshark Official Releases and the SharkNet Maintenance Component
Wireshark is under constant development for the introduction of new features and bug fixes. From time-to-time we create a Wireshark Official Release. A Wireshark Official Release corresponds to a branch off of the main Wireshark development trunk.
When a Wireshark Official Release branch is created, Wireshark development continues along the main development trunk without affecting the branch corresponding to the Wireshark Official Release. After the branch is made, a significant amount of work is done to ensure that the Official Release is bug free, including a number of pre-releases. Once the Wireshark Official Release is announced, it is downloaded by hundreds of thousands of users who are more than willing to provide feedback on the current release.
This process ensures that the Wireshark Official Releases are extremely stable. In spite of all of the effort that goes into a Wireshark Official Release, it is not unusual for our users to discover bugs. Normally, these bugs are only addressed in the next Wireshark Official Release which may be months away. The maintenance component of the SharkNet program will provide bug fixes (and occasional feature enhancements) to the current Wireshark Official Release, thereby providing SharkNet customers with Updates to the current Wireshark Official Release. These Updates are only distributed to SharkNet customers.
- The SharkNet Enterprise Maintenance and Support Program is applicable to corporate users who are running the current Wireshark Official Release.
- The SharkNet Enterprise Maintenance component provides corporate users with an opportunity to include bug fixes and, in some cases, new features into the latest Wireshark Official Release.
Windows-based Wireshark Build Environment
Making Wireshark development easier. Like any large software project, building Wireshark depends on many components and applications. Setting up the required development environment can be daunting and time-consuming. In order to make things easier for those new to Wireshark development, CACE Technologies provides Wireshark Jumpstart. Wireshark Jumpstart is a setup wizard that guides you through the process of creating your own Wireshark development environment. At the end of the setup process it can even compile Wireshark for you!
Wireshark Jumpstart is available on CD, and includes a short video tutorial.
