Cascade Pilot Personal Edition

Activating and Installing Cascade Pilot Personal Edition

Cascade Pilot Personal Edition (Formerly CACE Pilot) Product Key and Software

When you purchase a Cascade Pilot Personal Edition Single-Seat Software License, you receive a Product Key that will enable you to install Cascade Pilot Personal Edition on your Windows-based computer. There are two possible deliverables for your Cascade Pilot Personal Edition software purchase:

  • Electronic Deliverable.   If you chose to receive a download-only license, your Product Key and Cascade Pilot Personal Edition software can be found by logging into My Account on the Riverbed Web site. Use the credentials provided in the email received after your purchase.
  • Electronic Deliverable + CD.   As with the download-only option, your Product Key and Cascade Pilot Personal Edition software can be found by logging into My Account on the Riverbed Web site. Your Product Key can also be found on the inside of the CD case that houses your Cascade Pilot Personal Edition software CD.

Online Access to Your Product Keys and Cascade Pilot Personal Edition Software

Once you have logged into My Account on the Riverbed Web site, you will be able to see all of your Cascade Pilot Personal Edition Product Keys. For each Cascade Pilot Personal Edition License you will be able to view the following information:

CACE Pilot Product Keys
  • Product Key: an 18-digit alpha-numeric key that is used during the installation process to activate and install Cascade Pilot Personal Edition on a particular computer.
  • Number of Activations: the current number of activations of Cascade Pilot Personal Edition using this Product Key.
  • Pilot Download: link to Cascade Pilot Personal Edition installer.
  • Subscription End Date: the end date of the update subscription associated with this Product Key.

Maximum Number of Activations

Each Product Key has a maximum number of allowable activations. A Cascade Pilot Personal Edition Single-Seat Software License has a Product Key which allows a single activation. This means that if you install Cascade Pilot Personal Edition on a machine and would like to move it to another, you will have to uninstall Cascade Pilot Personal Edition from the first machine before installing it on the new one. Use the Add/Remove process to uninstall and deactivate your Product Key so that it may be used for installation of Cascade Pilot Personal Edition on another system.

Cascade Pilot Personal Edition can be purchased with a Product Key that allows multiple activations. This is useful if you are considering a Site License. Contact info@cacetech.com to learn more about this option.

Keeping Track of Activations

During the installation process, you will be asked to provide your Product Key. After this you will be asked to select between Internet Activation and Phone Activation. If your computer is connected to the Internet, then Internet Activation is the most convenient way to proceed. Otherwise, you can select Phone Activation (available business days, between 8:00am to 5:00pm PST). Once the Activation step is complete, you will be able to install Cascade Pilot Personal Edition. After successful activation, you will notice that the number of activations associated with the Product Key has been incremented by one.

Cascade Pilot Personal Edition Uninstall

In order for you to move Cascade Pilot Personal Edition from one machine to another, you may have to Uninstall Cascade Pilot Personal Edition. The reason for this is that if you have reached the maximum number of activations associated with your Product Key, you will not be able to install Cascade Pilot Personal Edition on another machine. Uninstalling Cascade Pilot Personal Edition will reduce the number of activations of Cascade Pilot Personal Edition allowing you to install it on another machine.

The Cascade Pilot Personal Edition Uninstaller is accessed using the Microsoft Add or Remove Programs application. During the Uninstall process you will be asked to choose between Internet Deactivation and Phone Deactivation. If your computer is connected to the Internet, then Internet Deactivation is the most convenient way to proceed. Otherwise, you can select Phone Deactivation (business days, between 8:00am to 5:00pm PST). After uninstalling Cascade Pilot Personal Edition you can go to My Account and you should see that the number of activations associated with the Product Key has been decremented by one.

Cascade Pilot Personal Edition Updates

New releases of Cascade Pilot Personal Edition will become available periodically. These releases will contain bug fixes, new features, and new Views. As long as your update subscription has not expired, you will be able to download and install these new releases using your original Product Key. The typical process for installing a new Cascade Pilot Personal Edition release is to uninstall the current version of Cascade Pilot Personal Edition on your computer and then install the latest release using the same Product Key.
You can obtain Cascade Pilot Personal Edition updates by going to the My Account page on the Riverbed Web site and entering your log-in credentials on the resulting page in the “Returning Customer” data entry fields. The Cascade Pilot Personal Edition Download link refers to the latest version of Cascade Pilot Personal Edition that was released prior to your Subscription End Date.