|
|
 |
 |
SharkNet Enterprise Maintenance and Support Program for Wireshark
CACE Technologies has created the SharkNet Enterprise Maintenance and Support Program to provide
Wireshark corporate users with a readily-accessible channel for Wireshark maintenance and technical support.
The SharkNet Enterprise Maintenance and Support Program is designed for corporate users who:
- want to utilize Open Source tools such as Wireshark to deliver outstanding stability, functionality, and performance at substantial cost savings.
- want to make Wireshark a company standard through the use of a maintenance and support program that complies with their corporate procurement and deployment policies.
- are seeking well-defined paths to resolve Wireshark technical problems.
SharkNet Enterprise Maintenance and Support Program Benefits
- Minimize Cost, Maximize Network Performance. Sensible, affordable maintenance and support fees for the world's most widely-used open-source analyzer.
- Faster Access to Support Resouces. Access to the CACE Technologies' Web-based support interface -- no more waiting for a forum-based response, netting faster time-to-fix for networking issues.
- Direct Access to Engineering Resources. First-level support delivered by world-class, motivated, and knowledgeable Wireshark engineers resulting in speedy resolution of Wireshark feature and use-related issues.
- Wireshark Maintenance. Update support for Wireshark Official Releases.
- Wireshark Build Environment. Assistance with Wireshark protocol dissector and plug-in creation through the SharkNet Windows-based build environment.
- Increased In-House Knowledge-Base. Take advantage of SharkNet's Wireshark University Training DVD discount to increase your support return and develop local technical knowledge.
SharkNet Enterprise BASIC $599/year
Designed for the enterprise user and includes:
- Access to CACE Technologies' Web-based support interface.
- Next business-day response.
- Automatic notification and access to WIreshark Official Release updates.
Contact info@cacetech.com for more information
SharkNet Enterprise PREMIUM $1,199/year
Designed for the enterprise user and includes:
- Access to CACE Technologies' Web-based support interface.
- Same business-day response.
- Automatic notification and access to Wireshark Official Release updates.
- Access to Windows-based Wireshark build environment for dissector and plug-in creation and debugging.
- 20% discount for up to four (4) WSU self-paced DVDs (direct purchase)
- Problem Escalation and Priority Resolution for Security and Bug Fixes
Contact info@cacetech.com for more information
SharkNet Enterprise SITE LICENSE
Corporate site licenses are offered to Wireshark user populations within a specific enterprise.
Site license support agreements require a designated point-of-contact, but support requests can be made by the population at large.
Contact info@cacetech.com for more information and pricing.
CACE Technologies' Web-based Support Interface
CACE Technologies' Web-based support interface provides the SharkNet user with a password-protected interface for submitting support requests
and for tracking the progress of these requests.
Access to the SharkNet user interface is obtained by logging into your CACE Technologies' account.
Once logged in, those users who are associated with a SharkNet program will be provided a link to the SharkNet user interface.
SharkNet User Interface
The SharkNet user interface provides two basic functionalities -- Viewing Tickets and Submitting New Tickets.
When submitting a new ticket, the user assigns a Priority, provides Configuration Information and then desribes the problem.
It is also possible to Upload Files along with the submission of the ticket.
Once the information has been provided, the user clicks on the Submit button, and the ticket is forwarded to a Wireshark support
engineer at CACE Technoloiges.
Submitting a New Ticket
The SharkNet subscriber can also view the status of previously submitted tickets.
Viewing Tickets
Clicking on a specific ticket will provide the user with the complete history of the progress of the selected ticket.
View A Ticket
Wireshark Official Releases and the SharkNet Maintenance Component
Wireshark is under constant development for the introduction of new features and bug fixes.
From time-to-time we create a Wireshark Official Release.
A Wireshark Official Release corresponds to a branch off of the main Wireshark development trunk.
When a Wireshark Official Release branch is created, Wireshark development continues along the main development trunk
without affecting the branch corresponding to the Wireshark Official Release.
After the branch is made, a significant amount of work is done to ensure that the Official Release is bug free, including a number of pre-releases.
Once the Wireshark Official Release is announced, it is downloaded by hundreds of thousands of users who are more than willing to provide feedback on the current release.
This process ensures that the Wireshark Official Releases are extremely stable.
In spite of all of the effort that goes into a Wireshark Official Release, it is not unusual for our users to discover bugs.
Normally, these bugs are only addressed in the next Wireshark Official Release which may be months away.
The maintenance component of the SharkNet program will provide bug fixes (and occasional feature enhancements)
to the current Wireshark Official Release, thereby providing SharkNet customers with Updates to the current Wireshark Official Release.
These Updates are only distributed to SharkNet customers.
- The SharkNet Enterprise Maintenance and Support Program is applicable to corporate users who are running the current Wireshark Official Release.
- The SharkNet Enterprise Maintenance component provides corporate users with an opporunity to include bug fixes and, in some cases, new features into the latest Wireshark Official Release.
Windows-based Wireshark Build Environment
Making Wireshark development easier.
Like any large software project, building Wireshark depends on many components and applications.
Setting up the required development environment can be daunting and time-consuming.
In order to make things easier for those new to Wireshark development, CACE Technologies provides
Wireshark Jumpstart.
Wireshark Jumpstart is a setup wizard that guides you through the process of creating your own
Wireshark development environment. At the end of the setup process it can even compile Wireshark for you!
Wireshark Jumpstart CD
Wireshark Jumpstart is available on CD, and includes a short video tutorial.
|
|
